eFind Mail

eFind Mail Privacy Statement

Last Updated: August 13, 2021

 

Your privacy is important to us. This privacy statement explains the personal data eFind processes, how eFind processes it, and for what purposes.

eFind offers a wide range of products. References to eFind products in this statement include eFind services, websites and apps.

Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to the interactions eFind has with you and the eFind products listed below, as well as other eFind products that display this statement.

Cookies

Most eFind sites use cookies, small text files placed on your device which web servers utilize in the domain that placed the cookie can retrieve later. We use cookies to store your preferences and settings, help with sign-in, provide targeted ads, and analyze site operations. For more information, see the Cookies and similar technologies section of this privacy statement.

EU-U.S. and Swiss-U.S. Privacy Shield

eFind adheres to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks, although eFind does not rely on the EU-U.S. Privacy Shield Framework as a legal basis for transfers of personal data in light of the judgment of the Court of Justice of the EU in Case C-311/18. To learn more, visit the U.S. Department of Commerce's Privacy Shield website.

Contact us

If you have a privacy concern, complaint, or question please email: support@efind.com

Personal data we collect

eFind collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with eFind and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you're using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.

How we use personal data

eFind uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:

  • Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
  • Improve and develop our products.
  • Personalize our products and make recommendations.
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two eFind products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we manually review short snippets of voice data that we have taken steps to de-identify to improve our speech recognition technologies. This manual review may be conducted by eFind employees or vendors who are working on eFind's behalf.

Reasons we share personal data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with eFind-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of eFind and its customers.

How to access and control your personal data

You can also make choices about the collection and use of your data by eFind. You can control your personal data that eFind has obtained, and exercise your data protection rights, by contacting eFind or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:

  • Choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from eFind.

Cookies and similar technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We also use "web beacons" to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

eFind account

With a eFind account, you can sign in to eFind products, as well as those of select eFind partners. Personal data associated with your eFind account includes credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites. Signing in to your eFind account enables personalization and consistent experiences across products and devices, permits you to use cloud data storage, allows you to make payments using payment instruments stored in your eFind account, and enables other features.

There are two types of eFind account:

  • When you create your own eFind account tied to your personal email address, we refer to that account as a personal eFind account.
  • When you or your service provider (such as a cable or internet service provider) create your eFind account tied to your email address with your service provider's domain, we refer to that account as a third-party account.

If you sign into a service offered by a third party with your eFind account, you will share with that third party the account data required by that service.

Collection of data from children

When a eFind product collects age, and there is an age in your jurisdiction under which parental consent or authorization is required to use the product, the product will either block users under that age or will ask them to provide consent or authorization from a parent or guardian before they can use it. We will not knowingly ask children under that age to provide more data than is required to provide for the product.

Once parental consent or authorization is granted, the child's account is treated much like any other account. The child can access communication services and can freely communicate and share data with other users of all ages.

Parents or guardians can change or revoke the consent choices previously made, and review, edit, or request the deletion of the personal data of the children for whom they provided consent or authorization.

Contact us

If you have a privacy concern, complaint, or question , please email: support@efind.com.

© eFind 2021